Save Health Care(SHC)
Healthcare is a service sector—emotions and positive communication in-between employees and patients in healthcare companies are known for good quality of care. The first key to providing excellent customer service in the healthcare sector is to stop propriety and patients as customers whose sole purpose is to generate revenue. Excellent customer service starts with a patient-centric ability to think– viewing them as people your company is meant to help.
The relationship between a patient and a healthcare company is often an individual’s most extended engagement with any business during their lifetime. Nurturing and developing this relationship requires a thorough understanding of patient’s expectations and the perceived value of their care during the healthcare patient service providing.
Patients have some basic ideas from a healthcare facility. These include the best medical care, a comfortable and safe atmosphere, caring and empathetic staff, and maintaining patient records, data privacy, and efficient processes that save time.
Today we at Business Touch Magazine have one such outstanding healthcare service provider, one of the growing service providers in India, Save Health Care (SHC) – Enhancing the quality of lives with excellent care. They introduce themselves as “SAVE HEALTH CARE”, your neighborhood Health Care Service Provider, an advanced health care provider with highly qualified medical staff anywhere in India.
A brief interview about Save Health Care (SHC)
Save Health Care(SHC) is a national healthcare company focused on cultivating the health of Indian citizens with world-class medical facilities and expertise delivered straight to the confines of a familiar environment such as their home and workplace. SHC has a presence in 15+ states in India. SHC provides Occupational Medicine, Urgent Care, Physical Therapy, and Wellness Services in 15+ prime states across the country through its associated clinicians and staff.
At SHC, we aim to make primary healthcare more obtainable, affordable, and accountable to our patients’ needs. With a personalised, patient-centered approach to healthcare, we can develop wellness plans built around the patient’s specific medical condition and emotional needs. Patients can heal in the comfort of a familiar environment while receiving hospital-quality healthcare from qualified medical professionals.
Our main objective is to provide our patients with affordable healthcare services and support in a home-based environment. By offering your loved one quality care, your loved one will be in a familiar atmosphere, reducing anxiety and permitting them to maintain the level of independence to which they are accustomed. We know that the requirement for care varies from patient to patient – every patient has a different physical problem. That’s why each one of our plans is customised to fit the situation and can be changed as needs change. Whether you need immediate long-term care or conveyance to a doctor’s appointment, SHC can provide the service punctually and professionally. We at SAVE HEALTH CARE are pleased to announce that we have received Johnnie Walker, No. 1 Yaari Award from DIAGEO.
Leading from the front – Managing Director Venkat Subharao P
Venkat Subharao P is an excellent marketing expert with 23+ years of rich and wide-ranging experience in Sales & Business Development, People Management, and leadership across financial services and healthcare industries. He has successfully set up and driven business operations for various organisations.
Venkat Subharao makes SHC’s customer experience exceptional:
Experiencing equipment and services
Searching and picking the services the patient needs is the first touchpoint in the customer experience.
Scheduling appointments
Appointment Scheduling is typically the first active engagement between the patient and a healthcare company. During this interaction, the company often collects basic information about the patient and their healthcare needs.
Appointment check-in process
Patient check-in for a Scheduled appointment or a walk-in visit is typically the first in-person interaction with the healthcare company.
Service delivery experience
At the appointed time, the patient begins to receive services from a healthcare provider. Service delivery experience is the patient’s most important customer service experience. Optimising the service delivery experience and making it positive is critical in the healthcare industry.
Continuation of care
Practitioners may need to refer patients for tests, request them to return for follow-up appointments, or refer them to other practitioners. Customer impressions are based on their holistic, end-to-end experience.
Post-appointment follow-up
You can only improve the experience for patients if you hear from them about their interaction with your healthcare facility. Gathering feedback on website knowledge, appointment scheduling, check-in, or the service delivery experience helps you know what went right for patients and the problems they encountered throughout the customer journey.
Billing and insurance claims
Healthcare organisations seeking an excellent customer service experience must ensure that billing and insurance processes don’t spoil an otherwise favourable impression.
Be prepared for future visits
Patient reference is essential because it sets the expectation that healthcare companies will treat every future visit as a continuation of past patient care.
Service Verticals introduced and successfully implemented by Venkat
Occupational Health Clinic Network
Each year, thousands of workers in India get sick or are injured on the job. The SHC Occupational Health Clinic Network (SHCOHCN) has assisted Indians by helping them return to work fast and securely while preventing disease and injuries. They have a proven record of supporting the working population in India. The SHCOHCN clinics are located throughout India and include a clinic specialising in farm worker health and safety.
Latest Venture – Medcall
Health Is The Best Gift From Experienced Doctors
Medcall is an innovative health and wellness programme. We are available across devices and platforms. We are very soon launching our Mobile App “Medcall”. This is for Online Doctor Consultations, Home Health Care Services, Diagnostic Services, Pharmacy, Emergency Medical Assistance, patients and others. Healthcare services are available from anywhere at your convenience. We focus on timely delivering health services in need hours towards achieving better health goals and saving pocket medical expenses.
Home Health Care Services
Care Givers
SHC assists in daily activities, preventing falls and injuries and offering emotional support and companionship to patients daily.
Physiotherapy
For age-related conditions like Joint Pains, Balance Impairment, Spondylitis, Slipped Disc, General Weakness and Others.
Short-Term Nursing Care
All of us look forward to healing in the comfort of our homes with the complete care and attention of loved ones.
Long-Term Nursing Care
Specialised care of patients having critical conditions, significant injury, or illness, and providing quality healthcare services by nurses.
Respiratory Care
To regularly improve patients with various chronic respiratory problems and detect multiple sleep disorders.
Stroke Rehabilitation
Regaining muscle strength, spasticity, pain management, dynamic balance and coordination of movements.
Speech and Language Therapy
Voice training and voice coaching addressing speech rhythm, speech delay, fluency and various voice disorders.
Dental care
Complete and Partial Dentures, Dentures in a day, Crowns, Bridges, Multiple Sitting Root Canal Treatment, Crown Placement and Veneers.
Sleep Study
Tests such as measuring blood oxygen levels, heart rate, rate of airflow and breathing patterns help diagnose sleep at home.
Doctor Consultation
You suddenly fall sick and are too weak to visit a doctor? Your important meeting and your dad’s doctor’s appointment get scheduled on the same day.
Hospital
SHC also plans to extend into a network of hospitals that are equipped to deliver world-class healthcare with the ‘SHC’ approach. These state-of-the-art hospitals will serve as a critical touch point in our healthcare network, helping us to provide in-patient services for the elderly, hospitalisation for emergencies, and as a recuperating center for the injured.
Diagnostic
SHC provides an exhaustive range of diagnostic services for assistance in most clinical procedures. Our team of expert diagnosticians provides in-house sample collection and delivery of reports to patients’ doorstep. With strict protocols being followed during home diagnostic collection, patients can now expect a complete health check-up at home.
SHC has advanced equipment such as Digital X-Ray Machines, Ultra Sound Scanning Color Doppler Ultrasound 12 Lead ECG machines, and 2D ECHO machines. Our diagnosticians can perform tests like CBP, Biochemistry and Metabolic parameters, Tumor Markers, Viral Markers, Blood Grouping and Cross Matching Thyroid Profiles, and Lipid Profiles.
Medical Tourism
SHC assists patients looking for affordable options for quality medical treatment in India, offering them round-the-clock hospital assistance services. We are proud to be partnered with some of the best hospitals in the country under the gambit of International Medical Tourism. We offer a range of services, such as facilitating doctor’s appointments, telemedicine, health check-ups and diagnostic services under this vertical.
Conclusion
The purpose of the healthcare industry is to promote health, heal, provide treatment, and increase the quality of life of the individuals being served. Each medical professional has chosen to pursue a career to help humanity in a selfless act and without self-interest.
Website: https://www.shcgroup.in/
